Privacy Policy

Last updated: August 27, 2023

Information We Collect

  • We hold onto credentials for logging into the system, such as OAuth tokens, usernames, and/or email addresses.
  • Usage data such as visit frequency, pages viewed, and time spent on pages.
  • Conversation text and related user actions generated when interacting with the dialogue agent.
  • We do *NOT* store your data uploaded from CSVs or any data connected from your vendors. This information is stored in memory and immediately dropped upon logging out. There is no risk for us to lose your tabular data because we do not keep it anywhere on our database or servers.

How We Use Your Information

  • We use your information solely to provide and maintain our services. We do not sell any of your data to any third-party providers. Once again, we have no access to your uploaded data once you close the system because that data is not stored in a hard disk anywhere.
  • To notify you about changes to our services or any products we offer or provide through it.
  • To allow you to participate in interactive features on our website.
  • We do use the conversation history to improve the training of our machine learning models. Good-faith efforts are taken to remove any PII (personally identifiable information) from the chat logs before any model training occurs.

Disclosure of Your Information

  • To contractors, service providers, and other third parties we use to support our business.
  • For any other purpose disclosed by us when you provide the information.

Your Choices About Your Information

  • You may review and change your personal information by logging into the website and visiting your account profile page.
  • You may also send us an email at support@soleda.ai to request access to, correct, or delete any personal information that you have provided to us.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the website.

Contact Information

For questions or comments about this privacy policy and our privacy practices, contact us at: support@soleda.ai.